Dear Ryebread314, Thank you for choosing Hideaway at Royalton Negril for your recent vacation and for taking the time to share your feedback. We appreciate your comments highlighting our gorgeous beaches, delicious cuisine at Calypso and the hospitality of our team members Tresanne and Kimberley who ensured you had a great vacation. Please accept our apology for the inconvenience you experienced with your room, restaurant wait times and the Travel Smart Vacation Club, your concerns have been noted and shared with the relevant Department Managers - despite these encounters, we are pleased you had an overall great experience. It was a pleasure hosting you and we look forward to your return! Regards, Courtney Miller General Manager