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Beach - Picture of Moon Palace Jamaica

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From Review : Moon Palace Jamaica- I Expect More! of Moon Palace Jamaica
Moon Palace Jamaica- I Expect More!
Moon Palace Jamaica
Moon Palace Jamaica
Moon Palace Jamaica
Moon Palace Jamaica
Moon Palace Jamaica
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Kenneth P wrote a review Jul 2019
56 contributions15 helpful votes
2.0 of 5 bubbles
Here is my review and reflections for Moon Palace Jamaica 7/20-7/27. Reflections from my stay at Moon Palace Jamaica. Grounds and landscaping- Impeccable. Well kept and manicured. Accommodations- We were in the Presidential suite in Building 3. Nice accommodations, only
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Date of stay: July 2019
Response from MPJ_Manager, General Manager at Moon Palace Jamaica
Responded Jul 28, 2019
Dear Kenneth P, Thank you for taking the time to share your review. As our loyal guest who has been accustomed to the Palace life we offer, we are deeply saddened that you had such initial encounters and that our attempts to appease you afterward was not to your satisfaction. Rest assure that achieving your total comfort and delight were our main objective hence, we are grateful that you have highlighted both the pros and cons of your trip as they will greatly assist us in the further reinforcement of our respective services were not in alignment with our standards as well as for the identification of possible opportunity areas. We sincerely apologize in learning that your every expectation was not met and indeed will be honored to host you to our more familiarly known exceptional palace getaway experience when with all the necessary adjustments have been made. In light of this, we hope that we will once more be your most preferred resort for vacation. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
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