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Beach - Picture of Holiday Inn Resort Montego Bay All-Inclusive, Jamaica

Photo: Beach

From Review : Very average hotel of Holiday Inn Resort Montego Bay All-Inclusive
Very average hotel
A week in Montego Bay
Christmas Decorations
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keselina wrote a review Feb 2016
Southampton, United Kingdom136 contributions15 helpful votes
Stayed in the hotel Feb 2016 for 2 weeks. Very average hotel, rooms were ok, however we've been bitten by bed bugs first night and then all the nights after that. Small bathroom, which doesn't even have proper doors and the ones they have doesn't even close. So that was weird,
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Date of stay: January 2016
Response from IHGService, Guest Relations Manager at Holiday Inn Resort Montego Bay All-Inclusive
Responded Mar 7, 2016
Dear keselina, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of your goal on your visit. We would like to apologize for falling short of your expectations regarding our amenities, facilities and night entertainment. We also regret the issues you had with our meal options. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly forwarded to the appropriate departments for evaluation. In addition, we have sent you a private message to obtain more information about your stay. While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you a much better experience. Sincerely, Joel A Case Manager IHGService
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