Dear Guest Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Regards Manager Occidental Caribe