Dear meg-banks; Receive a warm regard from Royalton Punta Cana. We have been honored with your having chosen our resort at Punta Cana and we appreciate your feedback with some important points to improve. Our Management understands that only through the opinion of our visitors we can become excellence. Thank you for taking the time to share your experience with us at Royalton Punta Cana we really appreciate your important feedback with some observations; it is only through the comments of our visitors that we can improve our facilities and services. We appreciate your feedback with some important observations; we can pursue excellence through the comments of our clients and taking the corrective measures of the areas to improve that you explained to us. We are sincerely looking forward to the pleasure of welcoming you again in our Royalton Punta Cana, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards, Royalton Punta Cana Resort & Casino