Dear georgia w, Thank you for staying with us and for your review. We are glad to know that overall, you had a good time, and that we could exceed your expectations with most of our services. Francisco will be happy to know he enhanced your experience. We are always ready to improve, and we will have your heads-up about in-room maintenance into account. We will share your remarks about in-room maintenance with our Team and work on the corresponding measures. We here remain at your disposal, and look forward to welcoming you back to the party. Kind regards, Angel Holgado General Manager Breathless Punta Cana Resort & Spa aholgado@breathlessresorts.com