Dear Faith G, We are very happy that you had a very good stay overall and thank you for pointing out so many positives in our hotel and resort. We are proud of ourselves to know that we received the excellence service that you deserve, and the staff and facilities exceeded your expectations. Thank you for singling out our associate, Melvin and his exemplary service, a copy of your review will go in his HR file. Again, thank you for your detailed review and we hope too see you back again soon at The Westin Puntacana Resort & Club!