Dear Stephane T, Thank you so much for trusting Secrets Royal Beach for your recent holidays in Punta Cana. I have read your review, and first of all I have to thank you for, being such an experienced traveler, you have taken the time to leave your honest feedback about your stay with us on this site. Your comments are greatly appreciated and we are glad to know that we have lived up to your expectations. It is an honor for us to read your well structured review about the different aspects you encountered during your stay such as the Check In process and being able to find a room of your liking. Thank you as well for letting us know that your stay has been as romantic as you desired and that we have been able to provide you with an exceptional vacation. Warm regards, Clara Escribano Hotel Manager