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Beach - Picture of Dreams Onyx Resort & Spa, Dominican Republic

Photo: Beach

From Review : Fab trip... of Dreams Onyx Resort & Spa
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Other Recent Reviews

Great trip
November 2021
Heartbroken
November 2021
Rach28england wrote a review Nov 2019
11 contributions1 helpful vote
+7
Ok, I’ll start with the positives! Nelis at the preferred pool was AMAZING! She is a credit to the hotel and can’t do enough for you. She works so hard and even sacrifices her lunch break so people are happy. We love her! The french restaurant was our favourite, the food was
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Date of stay: November 2019
Response from NowOnyxPC, General Manager at Dreams Onyx Resort & Spa
Responded Nov 14, 2019
Dear Rach28england, Thank you for staying with us and for your review. We certainly appreciate you providing positive feedback as well as bringing to light the areas that could use some attention. Please be sure that we will share your kind comments with all the Team, and recognize Nelis, Juan, Oscar, Stefany for delivering a great experience to you. The guest feedback is key in assisting our resort to be able to make improvements and take corrective measures where necessary. We are always ready to improve, and we will review each opportunity area you have given us above with our Team at the involved departments, so the situations reported are corrected, and we can deliver a more consistent service in all areas. We value very much your honest feedback, and we trust the next time you visit us; we will totally exceed your expectations. Sincerely, Omar Saavedra General Manager Now Onyx Punta Cana Resort & Spa
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