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Pool - Picture of Dreams Onyx Resort & Spa, Dominican Republic

Photo: Pool

From Review : 1st Visit to the Dominican of Dreams Onyx Resort & Spa
1st Visit to the Dominican
Now Onyx - What an amazing holiday
Luna de Miel
Excellent/so good returning in 10 weeks time
Excelentes vacaciones!
Excelente!’ Family Spring Break Vacation and Birthday!
Cazzas83 wrote a review Dec 2018
Wolverhampton, United Kingdom756 contributions131 helpful votes
4.0 of 5 bubbles
My partner and I recently stayed at Now Onyx for a 10 night stay booked through Tui. We had selected a preferred club pool view room. Upon arrival we were greeted by staff who took control of our bags and showed us to reception. On recognising we had a preferred club room we
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Date of stay: December 2018
Response from NowOnyxPC, Manager at Dreams Onyx Resort & Spa
Responded Jan 4, 2019
Dear Cazzas83, Thank you for staying with us and for your review. We certainly appreciate you providing positive feedback as well as bringing to light the areas that could use some attention. Please be sure that we will share your kind comments with all the Team, and recognize Danilo for delivering a great experience to you. The guest feedback is key in assisting our resort to be able to make improvement and take corrective measures where necessary. We are always ready to improve, and we will review each opportunity area you have given us above with our Team at the involved departments, so the situations reported are corrected, and we can deliver a more consistent service in all areas. We value very much your honest feedback, and we trust next time you visit us; we will totally exceed your expectations. Best regards, Omar Saavedra Hotel Manager Now Onyx Punta Cana Resort & Spa
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