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Balcony - Picture of TRS Turquesa Hotel, Dominican Republic

Photo: Balcony

From Review : Great Trip- But Be Prepared of TRS Turquesa Hotel
Great Trip- But Be Prepared
TRS Turquesa Hotel
Excelente hotel!!!
Sunny getaway
Beautiful main pool at night.
Better Then ever!
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$242
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$233
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Other Recent Reviews

Hart wrote a review Jan 2019
Little Rock, Arkansas747 contributions278 helpful votes
+1
I will start this review by saying that one of the entertainment staff made me believe I was reviewing on the hotel’s website but instead posted my review here in Spanish. I had it pulled bc I wanted to give the resort a real review. This was my 3rd time to Punta Cana & I love
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Date of stay: December 2018
Response from SachencaN, Guest Relations Manager at TRS Turquesa Hotel
Responded Jan 7, 2019
Dear Roitz, Thank you very much for taking some of your valuable time to review your stay at TRS Turquesa Hotel. We really appreciate any kind of feedback. We are so proud that our Gardens, room decoration, inniovate wristband were of you liking and that you felt accommodated by the excellent performance done by Nixon. We sure will be sharing your comments with him. Concerning the food and service at restaurants, I appreciate the remarks that you made, as for us, the good service is crucial and I think that small things make a difference. We will take very seriously each of your comments in order to improve our performance day after day. To be honest, we like to receive compliments but, in the other hand, I firmly believe that any complaint or suggestions help us, so we have to face them in the most positive way. We are sorry to hear that our staff did not deliver a proper service, espcially the attitude of one of our Entertainment collaborator and we want to inform you that we do no accept this type of attitude but, unfortunately, you experienced by yourself. This is a great opportunity to let you know that we will take all pertinent corrections. We appreciate that you took the time to provide this feedback as the points you have described are being reviewed by our Management Team as they share a common interest to ensure that these issues do not occur again. We apologize that we have missed the level our guests have come to expect from us. In short, thank you for your trust and hope that despite the issues you comment, you were able to create a nice memory of your vacation. We hope to have the opportunity to serve you again to turn things around. Kindest regards from Punta Cana, Sachenca Núñez Hospitality Service
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