Pool - Picture of Paradisus Princesa Del Mar Resort & Spa, Cuba
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From Review : Very Bad Housekeeping makes this a 3 Star Only of Paradisus Princesa Del Mar Resort & Spa
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Beautiful Resort and Beach, Food okay but wow horrible housekeeping. Here is my story. Before I begin I am willing to acknowledge that the bad housekeeping might just be the maids that look after Building 1 and not the norm. That being said this is what I experienced. Cheap…
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Date of stay: January 2017
Response from Director Genera... P, Director General at Paradisus Princesa Del Mar Resort & Spa
Responded Jan 18, 2017
Dear AdrienneG71, Thank you for taking the time to share your experience with us at Paradisus Princesa del Mar we really appreciate your important feedback with some observations; it is only through the comments of our visitors that we can improve our facilities and services. Accept our apologies because we were not able to accomplish your expectations with the quality in food and beverages. Your comment is very important to us and has been sent to the Department in charge. We regret for the inconveniences that caused with the cleaning in your room; we ensure that our House Keeping Department does their best effort for give the rooms scented, fresh and pleasant. Accept our apologies for the bad feelings. We are sincerely looking forward to the pleasure of welcoming you again in our Paradisus Princesa del Mar, and assure you that you will enjoy even superior services and facilities on your next visit. Managing Director. Paradisus Princesa del Mar.
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