Appreciated MattMoores, First of all we would like to thank you for the time that you have invested in sharing your experience during your stay in our hotel, we are glad to know that you endorsed our property highly. We recognize that our staff plays a valuable role in the vacation experience of our guests but reviews like yours serve us to motivate us even more; allow us to confirm that these persons will be congratulated for the excellent service provided. We are also pleased to know that your relaxing vacation with us was highlighted by enjoyable food in our restaurants. We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. We were sorry to hear your comments about the accommodation and I would explain that we are working to improve the actual condition of our rooms. We look forward to see you again and provide you with an even better experience. Warm regards, Juan Marqués General Manager