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awesome food! lots of variety at the buffet. our room was clean and modest. the nightly entertainment was fine. the staff was helpful and accommodating. we took the trip on the catamaran which was well worth it! Natura restaurant was a personal favourite for supper. . as long as…
Date of stay: December 2015
Response from Hotel_Arenas_Doradas, General Manager at Hotel Roc Arenas Doradas
Responded Jan 1, 2016
Dear guests, first of all I want to thank personally and on behalf of all my staff your kind words. Thanks for the summary you made us which will help us to provide an immediate solution to all that you have told us not to happen again. Personally I will review the problem of towels. I offer my apologies. Roc Hotels in name and in my own thank you choosing us for your vacation. Thank you for your comments that make us improve every day in search of excellence. Greetings from Cuba. Agustin Sainz Parrado Gerente general
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