Beach - Picture of Fairmont Southampton - Beach, Spa & Golf Resort, Bermuda
Photo: Beach
From Review : Subpar Fairmont, Mediocre Service of Fairmont Southampton - Beach, Spa & Golf Resort
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danabethdc wrote a review Nov 2016
Washington DC, District of Columbia197 contributions47 helpful votes+2
This resort is not up to Fairmont standards, nor up to standards for a luxury resort in general (this property describes itself as luxury). The rooms are dirty, dated and tired and the staff do not seem to care about their guests. It's a shame, as the beach is beautiful! Not…
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Date of stay: October 2016
Response from Francois T, Manager at Fairmont Southampton - Beach, Spa & Golf Resort
Responded Nov 14, 2016
Dear danabethdc, Thank you very much for the review. Any feedback is very important to us. I am sorry you feel this way about your experience at our resort. We understand our guests expect nothing else but exceptional service and from your comment, I understand you did not feel this service. Please accept my sincerest apologies. I assure you we strive to provide a consistent service. Although, I understand you did not feel we succeeded. I intent to find out how we allowed this to happen. Please let me know if there is anything we can do to assist at this point or if you want to add additional information. Sincerely, Francois Thibodeau Director of Rooms francois.thibodeau@Fairmont.com
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