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Window View - Picture of Divi Aruba Phoenix Beach Resort

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From Review : Nice beachfront location but with flaws of Divi Aruba Phoenix Beach Resort
Nice beachfront location but with flaws
OUR 1 BEDROOM/ 2 BATH
ROOM 952
Studio Suite - clean and updated
Swim-Up Bar
All palapas “reserved” by 7 a.m.
Check In— / — / —
Check Out— / — / —
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williamd_us wrote a review Jun 2016
Cortland, New York344 contributions74 helpful votes
+1
You have much less expensive options out there and you can still be very close to the beach, as well as have breakfast included. Ask me for tips. My friend and I are here for two weeks and what hit me first was the powerful smell of mold when we arrived, as well as every time
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Date of stay: June 2016
Response from DiviResorts, Guest Relations Manager at Divi Aruba Phoenix Beach Resort
Responded Jul 27, 2016
Dear williamd_us Thank you for your thoughtful review! Your feedback is greatly appreciated and will help us to continually improve the guest experience at our resort. We are happy to see that your overall experience was a good one however we do apologize for the issues you have encountered while staying with us. We strive to exceed our guests expectations and we do our best to provide the service that our guests surely deserves, at the time of booking or check in there is an option to have daily maid service where the housekeeper comes in every day to do a full service of the unit but that option is based on the want and needs of the guest if you prefer not to have this added to the service we do indeed come in every day to take out the trash and change the towels and you receive service once a week. We appreciate your feedback and we will discuss these with the resort management and staff. Hoping to welcome you again in the future. kind regards, Ethlyn Thokaai Guest Relations Divi Aruba Phoenix Beach Resort
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