Window View - Picture of Barceló Aruba
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From Review : Nice hotel, but false advertising of Barceló Aruba
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Guests
My family of four stayed at the Occidental Grand from Thursday, July 7 through Monday, July 11, 2016. Out of the many hotel choices in Aruba, we selected your hotel because of the Barcelo name and the amenities described on your website, including a Casino. How surprised and…
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Date of stay: July 2016
Response from Aurelia C, Guest Relations Manager at Barceló Aruba
Responded Jul 14, 2016
Dear Ms. Carolanngo: On Behalf of Management and Staff of Occidental Grand Aruba, we would like to ""Thank You"", for taking the time to share with us your experience. First of all please accept our apologies for any inconvenience it may have caused. Hopefully you are feeling much better. Wish I had the opportunity to meet you so could have done things differently. As far as the Casino, it is in pipeline as far as bringing it back. Still working on that. In the meantime we do have a mutual agreement with the Hyatt and the Hilton that our Guests can go and play and enjoy themselves at their Casino. We are in the process in doing some changes which are for the best of the Resort and the Guests. Hopefully you will give us another opportunity to come again and see all the changes and I make sure your experience this time is the best one ever. For any additional information please feel free to contact me, it will be my pleasure to assist you. Best Regards from SUNNY ARUBA, Jacky C. Croes Guest Experience-Quality
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