The Hawksbill by rex resort team would like to thank you for sharing your vacation experience on trip advisor. We truly appreciate your kind comments towards our service staff such as David, Melissa and KerryAnn. They indeed are very friendly, smile naturally and are dedicated to their duties in providing guests with great service. Our repeat clientele (highest ratio on island) is the lifeblood of Hawksbill and their presence will always be cherished. Your concerns pertaining to the room issues, the food etc. are acknowledged and will be addressed accordingly. Despite the many challenges encountered on a daily basis in operating a hotel, the senior team will continue to work effortlessly to provide the necessary support to our service team in order for them to be equipped with the necessities to ensure our guests will indeed have memorable experience. Thank you once again for providing your feedback and we do hope you may reconsider a seventh visit in the near future therefore allowing us another opportunity in making your stay with us a memorable one. Sincerely, John St. Luce General Manager Hawksbill by rex resorts