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Window View - Picture of Grand Prince Hotel New Takanawa

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From Review : Good, but underwhelming customer service of Grand Prince Hotel New Takanawa
Good, but underwhelming customer service
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Other Recent Reviews

Maisa wrote a review Aug 2019
Sydney, Australia46 contributions10 helpful votes
We stayed in this hotel for 6 nights and were delighted with the comfort & location. Beautiful room with lovely views. Staff was professional, but appear uninterested. It was my 40th and although my travel agent asked for an acknowledgment, they completely ignored her request.
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Date of stay: August 2019
Response from tkn-web_1, フロント オフィス マネージャー at Grand Prince Hotel New Takanawa
Responded Sep 23, 2019
Thank you very much for your patronage of the Grand Prince Hotel New Takanawa. on your important birthday. We truly appreciate your feedback. We take our guests' comments seriously and, although we are pleased that you enjoyed your room and the view it offered, we sincerely apologize that the staff's response did not meet your expectations. We are also sorry that you were inconvenienced by the pool rules. We will continue to make efforts to improve our services so that each and every guest will have a comfortable stay in our hotel. Our staff truly hopes to have the opportunity to greet you once again if you visit Tokyo.
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