Dear AustMat, Thank you for choosing Andaz Tokyo during your recent visit to Tokyo, and for taking your time to share your review on TripAdvisor. We are honored to hear that you enjoyed our Andaz Style facilities, though regret to learn your unpleasant experience you had encountered upon check-in and at the restaurant. Rest assured your comments will be shared with in the management team for further improvement to maximize our guest experiences. We sincerely hope to have the opportunity of welcoming you back in the near future. Kind regards, Nori Uchiyama Director of Rooms Andaz Tokyo