Interior - Picture of Fleur de Chine Hotel Sun Moon Lake, Yuchi
Photo: Interior
From Review : The staff could be a bit more friendly of Fleur de Chine Hotel Sun Moon Lake
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Guests
+10
I didn't think the staff lived up to the brand was my first impression arriving at the property. It is heavily patronized by tourist groups. Parking lots full of tourist buses. Needless to mention why service is being compromised. The property lobby and lounge area needs a…
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Date of stay: January 2018
Response from FleurdeChineTaiwan, 總經理 at Fleur de Chine Hotel Sun Moon Lake
Responded Jan 7, 2018
Dear Valued Guest, Warm regards from Fleur de Chine Hotel in Sun Moon Lake. Thank you for taking the time to share us your review and please accept our "sincere "apologies for any inconvenience during your stay. We really appreciate the areas you recommend we could improve on. We will seriously consider about how to make progress in the hotel internal manpower coordination and all the facility and amenity revamp you suggested in the review. As always our guest’s feedback is critical in helping us provide an outstanding experience. We will train our staffs to improve their pattern of removing plates to a moderated speed. In addition, we apologize for the dining experience that caused inconvenience to you also. We will suggest our restaurant to make improvement on the food selection and variety. Staffs of Fleur de Chine hotel are continuously trained in order to provide our guests the highest quality service. We’re also looking forward to your revisiting, hoping we will create another excellent vacation experience for you. Sincerely yours, Winifred General Manager of Fleur de Chine Hotel
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