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Window View - Picture of Halong Palace Hotel, Bai Chay

Photo: Window View

Good Location for Exploring Halong Bay and the Night Market
Außenansicht
Good Location for Exploring Halong Bay and the Night Market
Nice view during the stay of 14 day. A best choice for you to visit during in Ha Long Bay. Well training staff, Nice service and quick response. My room has great Bay view. Some rooms may have dimmer light or poor room insulation. The only point needs to improve.Besides, everything is just fine.
Nice view during the stay of 14 day. A best choice for you to visit during in Ha Long Bay. Well training staff, Nice service and quick response. My room has great Bay view. Some rooms may have dimmer light or poor room insulation. The only point needs to improve.Besides, everything is just fine.
Nice view during the stay of 14 day. A best choice for you to visit during in Ha Long Bay. Well training staff, Nice service and quick response. My room has great Bay view. Some rooms may have dimmer light or poor room insulation. The only point needs to improve.Besides, everything is just fine.
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Other Recent Reviews

AndrewGeb wrote a review Oct 2017
Bay of Fundy & Annapolis Valley of Nova Scotia, Canada163 contributions145 helpful votes
My wife and I stayed at this large hotel through a Gate 1 organized trip to Vietnam for one evening. It was comfortable and close to where you catch the boats for cruises of the bay. The view overlooking Halong Bay was beautiful from our room. Unfortunately, like most urban
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Date of stay: September 2017
Response from halongpalacehotel, Người quản lý at Halong Palace Hotel
Responded Oct 10, 2017
Dear Andrew Tracey, On behalf of the whole team of Halong Palace Hotel, I would like to thank you for having chosen us for your recent stay in Halong, as well as for your kind and detailed review about our hotel. I have check with my team. There was a llittle confusion of my staff between BLT Sandwich and Club Sandwich, it was our mistake. I have also check the CCTV and it was unfair to say that your wife's meal took 50 minutes to arrive. The actual video indicates that it just took 22 minutes for the grilled beef to arrive. Beside that, the price at our Menu always indicates that it is the ++ price, not the nett price, so the total amount you had to pay for your meal need to charge 15% more (10% VAT + 5% service charge), not 20% as you mentioned above. However, please, accept my sincerely apologizes for the inconveniences at the dinner you had to pass thorough but I hope that due to the efforts of our associates the issue which was mentioned above did not spoil your overall hotel’s experience such as: the hotel's facilities, the hotel' location, the buffet breakfast...... Thank you once again for sharing your experience and we are looking forward to welcome you back to our hotel soon. With my best regards, Ethan Customer Service Manager
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