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Balcony - Picture of TRS Yucatan Hotel, Solidaridad

Photo: Balcony

Amazing week ! I will miss the staff so very much!!
10 year anniversary stay
Many Thumbs Up and a Few Thumbs Down!
3rd visit and gets better every time!
Si, he vivido un sueño llamado Royal Suites Yucatan
Amazing Trip!!!

Other Recent Reviews

martym3 wrote a review Mar 2018
Vancouver, Canada48 contributions14 helpful votes
5.0 of 5 bubbles
WE were here before the renovations a year ago. This is my 8th stay within the Palladium Group (Mexico and Dominican Republic). I mean I have no words - the food was exceptional, the resort staff was truly on a whole other level. I will miss you all so very much you made the
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Date of stay: March 2018
Response from Rosa R, Director de Relaciones con Clientes at TRS Yucatan Hotel
Responded Mar 16, 2018
Dear Guest, Thank you for this wonderful comment about your recent stay with us. It was such a privilege to honor your trust by providing you the fantastic holiday experience you deserve in our renovated Hotel TRS Yucatán. We appreciate your kind feedback regarding our beach area, this is something that is being studied by our Management and we trust we will find the best way to improve the service and conditions of this exclusive area. On the other hand, we truly regret the incident you experienced with the late check out, please accept our apologies. Vania is usually a professional staff member, as are all our staff members, who are constantly trained in customer service skills; we will not make any exception and will give her a warning, for all our staff members must be able to provide the excellent service our guests are expecting. An example of the wonderful work that our staff accomplishes every day, are all the members of our TRS Family that you have mentioned in your comment, and we miss the words to thank you for all your compliments that we will share with them! Needless to say, that you are already considered part of our extended family. We also miss you already, we will see you until your next visit at your Riviera Maya home! Warm regards, Rosa Rivero Hospitality Manager
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