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Pool - Picture of Grand Palladium White Sand Resort & Spa, Solidaridad

Photo: Pool

From Review : Has changed but still pretty good of Grand Palladium White Sand Resort & Spa
Has changed but still pretty good
another view of the resort
White Sands Lobby
Pool at Colonial
Barra dentro de la piscina
Joe_Ursano wrote a review Feb 2017
Muskoka District, Canada1,180 contribution204 helpful votes
4.0 of 5 bubbles
2017 was the 4th or 5th time that we have stayed at Grand Palladium, White Sand resort. We have tried a few others on the Mayan Riviera, but we keep returning to White Sand. This year we noticed a few changes which basically means reduced services. Our favourite lunch time
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Date of stay: February 2017
Response from Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa
Responded Feb 21, 2017
Dear Joe_Ursano, First of all, thank you for your preference on selecting Grand Palladium White Sand Resort & Spa for your holidays, we also thank you for your kind feedback and the time to send us your review as through our customers is where we get constructive, impartial and especially useful criticism that prospective customers expect to know about our services and the necessary information to help them choose our hotel. We understand the situation with the kids in the resort, and would like to mention that this year we will do a mayor renovation to Riviera and Royal Suites to create a larger only adult section, we hope that you could have the opportunity to come and use this improved services. We feel very sorry for your disappointment regarding some of the changes that we have done to improve our services, that despite the many efforts in offering different options of food at the buffet every night you felt that this did not full filled your expectations, despite our variety have not been to your total satisfaction in our all-inclusive services, but we thank you for mentioning this to us as well as we will not overlook your remarks regarding the service received when having dinner at the thematic restaurants. On behalf of the hotel management be sure we take very serious your comments and we will continue to strive to improve our services. And definitely we will do our best to improve. We hope you can give us the opportunity to hosting in a near future, that you continue coming to our beautiful resort, as always we remain at your entire disposal for any request. Best regards, Rosa Rivero Hospitality Manager
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