Dear Mr. Christian S, Thank you for spending family vacation in Aston Sentul and such a pleasure to know that you also enjoyed the room, view, and breakfast. In the other side, we're sorry about what you experienced, however the compensation of item breakage has become a provision of hotel management. We hope it doesn’t become a barrier to welcome you back in the Aston Sentul Lake Resort & Conference Center in the future. Sincerely, Albert Siregar General Manager