Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres once again and for taking the time to share this review with the TripAdvisor community. We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Moreover, it is lovely to read that you thoroughly enjoyed the perks of being an Excellence Club guest. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.