Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with the TripAdvisor readers. We are very pleased to know that you were greeted warmly by our colleagues upon arrival and they were able to go above and beyond to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. Moreover, it is lovely to read that you thoroughly enjoyed the well-stocked and daily replenished mini-bar, and the immaculate grounds and facilities. On the other hand, we are sorry to read that we did not meet your expectations due to the food quality at certain restaurants was not as expected, but having read some recent reviews talking about these issues, we can assure you that corrective measures will be taken seriously in order to provide quality standards which we are known for and contribute to your well-being whilst in our property. It has been a pleasure having you with us and we look forward to hosting you back soon. Please, receive our warmest regards from Excellence Group.