Many thanks for having the time to write your nice and cordial overview about our resort. It is with great pleasure that We learn that your stay was great, that you have enjoyed our facilities, restaurants and our warm service. Also, We would like to apologize for haven't met your expectations in some details, that is why your opinion is so important, since it help us to improve the quality of our service. They will be passed to the corresponding departments to assure the improvement. We hope to have the opportunity to host you in your next getaway to the beautiful Mexican Caribbean. Thank you very much, We hope to see you soon at your home away home.