Bathroom - Picture of The Grand Mayan At Vidanta Riviera Maya, El Hijo Prodigo
Photo: Bathroom
From Review : Money not well spent of The Grand Mayan At Vidanta Riviera Maya
I do not write reviews but feel compelled to do so for my current trip to the Grand Mayan at Playa Del Carmen. The resort is run down and seems to be sloppily cared for. The floor in my room and the balcony wading pool are filled with bits of construction material. The shuttle…
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Date of stay: August 2016
Response from Socialmediamanager1, Manager at The Grand Mayan At Vidanta Riviera Maya
Responded Aug 24, 2016
Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay. It is disappointing to learn that your experience was not satisfactory. We spend considerable resources training our staff to maintain the highest possible standard of cleanliness and hygiene which we know our guests expect when staying at our properties. Nevertheless, this will all be addressed by the appropriate areas as we constantly strive to achieve the utmost level of satisfaction. We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer. Sincerely, The Grand Mayan Riviera Maya Management.
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