Dear Princess A, We would like to thank you for taking the time to share your experience at the ibis Styles Phuket City and we apologize for the delay to answer your review. We are delighted to know you had a very pleasant stay with us and that you enjoyed the friendliness of our team members. Concerning the swimming pool at the Novotel, we are glad to inform you that a heating system was installed last month to improve the experience of our guests. We would like to thank you for your loyalty to Accor and we look forward to welcoming you back at the ibis Styles Phuket City! Kind Regards