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Pool - Picture of Hilton Phuket Arcadia Resort & Spa

Photo: Pool

From Review : Good facilities bad food of Hilton Phuket Arcadia Resort & Spa
Good facilities bad food
Pools are great, the rest......
Хороший вариант на Кароне, но нет реновации
Good facilities bad food
리뷰는진실하게
The view from Cliff floor window view
: )
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Marvi D wrote a review Dec 2018
Southampton, United Kingdom85 contributions18 helpful votes
+7
8night stay with 7month old. Pros Wide range of daily activities and facilities Very family friendly Beach is across the road with security guard available to stop traffic to help you cross Majority of staff friendly Walking distance to Karon town which has a wide
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Date of stay: December 2018
Response from HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & Spa
Responded Dec 19, 2018
Dear 496marvid, Thank you very much for your recent stay and for sharing your experience at the Hilton Phuket Arcadia Resort & Spa. Please allow me to reiterate my apologies for the inconvenient experience you appear to have encountered upon your arrival in regards to the ‘welcome lobby’ to the main entrance and thoroughly to the some areas at our resort. Your feedback comments have been taken with the team for prompt review and appropriate improvement in order to enhance our product and service offered, so that we may better align with the expectations and changing needs of our discerning guests, like you. We have taken immediate in some of the suggestions and the feedback comment in regards to the food especially the breakfast and theme dinner. You can rest assured that our Executive Chef as well as our Food & Beverage team have been informed and are looking into improving these area. Apart from that in regards to your experience, and however we have taken noted that you were impressed with our ‘Junior suite sea view on the 12th Floor which provided amazing views and room was a good size with large shower’ and along to the hotel activities & facilities, the greenery landscape which met with your satisfaction. Thank you very much. 496marvid, it was a great pleasure to have you stay with us, despite to your disappointment on some points, and however we would like to have another opportunity to re-build your confidence and therefore provide to you the Hilton standard that you have come to expect of Hilton Phuket Arcadia Resort & Spa. Until we have the opportunity of being able to welcome you and your family again, and I wish you safe travel home. Kind regards, Markus Kosch General Manager Hilton Phuket Arcadia Resort & Spa
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