Dear Stan S, Warm greetings from Hyatt Regency Chongming! We were concerned to learn about your disappointing experiences at our hotel. Please accept our sincere apologies for the shortfalls. Your feedback has been shared with our team in order to reinforce the necessary changes, raise our standards and ensure our guest experience reflects the Hyatt brand. We hope we will have the opportunity to serve you again and to provide you with the proper Hyatt experience. Best regards, Hyatt Regency Chongming