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Landscape - Picture of Aquila Rithymna Beach Hotel, Crete

Photo: Landscape

Nice location, beach and breakfast - Service not up to 5 stars (not all staff)
Aquila Rithymna Beach 25.06.2016 _09.07.2016.
Top Hotel, tolle Anlage, schlechter Service
Petit déjeuner
Top Hotel, tolle Anlage, schlechter Service
Cruise Ship on Land
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Christa81 wrote a review Sep 2016
Basel, Switzerland501 contributions157 helpful votes
Our stay in Aquila didn't really start that well, because having also read the other reviews it looks like the quality of your stay really depends on which kind of room the reception staff will decide to allocate to you. We booked a seaview room and we were given a room where
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Date of stay: September 2016
Response from General M, General Manager at Aquila Rithymna Beach Hotel
Responded Sep 18, 2016
Dear Guest Thank you for choosing the Aquila Rithymna Beach Hotel and for providing us with your review. I am delighted that overall you enjoyed your stay, although I would like to apologise that you were unhappy with your room on arrival. I am pleased however that on speaking to Michalis, an alternative room was arranged for you. I know that Michalis will feel extremely proud to learn of your kind words and that you appreciated his assistance and I am sure he would want me to pass on his thanks to you. Thank you for taking the time to share your review. It was our great pleasure to host you and we look forward to welcoming you back in the very near future. Kindest regards George Barelier General Manager
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