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Beach - Picture of Anantara Rasananda Koh Phangan Villa Resort & Spa, Ko Pha Ngan

Photo: Beach

From Review : It is just a very bad experience to spend your vacation at such a place. of Anantara Rasananda Koh Phangan Villa Resort & Spa
It is just a very bad experience to spend your vacation at such a place.
It is just a very bad experience to spend your vacation at such a place.
Ocean Poolsuite 35 mit Meerblick
Strand von der Meerseite
Ocean Poolsuite 35 mit Meerblick
Thong Nai Pan noi beach
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Carmen R wrote a review May 2016
Bucharest, Romania147 contributions6 helpful votes
+10
We stayed at Anantara three nights, from February 26 until February 29. We arrived in Phangan with the catamaran. We booked a car from the hotel (which is three times more expensive than a similar car in the city). First impression was bed, when the driver came to pick us up
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Date of stay: February 2016
Response from GR_AnantaraRasananda, General Manager at Anantara Rasananda Koh Phangan Villa Resort & Spa
Responded May 10, 2016
Dear Carmen R, Thank you for your honest feedback about your stay in February. We would like to sincerely apologize about the arrival experience that was for sure not up to our standards and the lack of understanding from our team about your room request. To enhance our guest experience and sometimes due to availability, we do provide an upgrade to our guest. You had originally booked for a Pool Suite and we had upgraded your room to one of our Garden Pool Suite, which is more spacious and have a little garden. Being in a remote location and surrounded by the beautiful jungle of Koh Phangan, the resort is very much respecting the environment we are living in. Part of this environment, you will find, geckos and lizards which are harmless and actually really good for the eco-system as they are eating the mosquito’s and other flying insects. However I would like to apologize for the way the situation was handled and be rest assured that I have personally addressed it to the team. Thank you also for highlight the confusion regarding the ‘++’ though please note that all internationally branded hotels in Thailand apply a ’10% service charge’ and ‘7% government tax’, which is stated at the bottom of each menu page. On the other side, I was delighted to hear that you enjoyed the breakfast experience on the beach, the friendliness of the staff as well as the spacious and beautiful room. I wish to reiterate that the shortfall encountered is in no way reflective of the level of service we aspire to provide. We value your patronage and we do hope you will give us another opportunity to make amends to the negative impression about our hotel. Please feel free to contact me directly should you require any assistance. Best regards, Marc Marc Gussing General Manager Anantara Rasananda Koh Phangan Villas
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