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Balcony - Picture of Banyan Tree Samui, Lamai Beach

Photo: Balcony

From Review : Beautiful Stay of Banyan Tree Samui
Beautiful Stay
Banyan Tree, 5/5 Punkten
Banyan Tree Samui
Banyan Tree Samui
Banyan Tree Samui
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eganji wrote a review Jan 2019
Portland, Oregon178 contributions33 helpful votes
I stayed here for 5 nights with my husband. Upon arriving we were greeted by our villa host, Sai, who is an absolute ANGEL! We had a great check in process and appreciated the phone given to us with information and a way to reach Sai for any needs. We were also upgraded to a
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Date of stay: January 2019
Response from BanyanTreeManagement, General Manager at Banyan Tree Samui
Responded Jan 28, 2019
Dear eganji, Thank you for choosing Banyan Tree Samui as your destination for a retreat to the tropics and for taking the time to extend your feedback. I have already passed along your comments to your Villa Host, Sai, as well as our entire team for added motivation to continue delivering the highest standards of service which is a trademark of our brand. From the location and design of your pool villa to the dining within the resort, whether it be our breakfast buffet at The Edge, the authentic Thai cuisine at Saffron, our signature restaurant, or dining in the comfort of your villa with our In-Villa Dining service; to the special cocktails served and friendly atmosphere at our Pool Bar with Pong and Bestie, to the out-of-this-world treatments from your therapist, Penny, at Banyan Tree Spa Samui; it is wonderful to read that we were able to exceed your expectations and deliver a truly memorable stay. It is great that you enjoyed the complimentary marine activities and relaxation found at our beach and pool areas; however, it is disappointing to read that our team did not meet your expectations in regard to attentiveness to your needs during your time spent there. Typically, they receive positive comments for their friendly attitude and for ensuring the comfort of our guests while relaxing in their area. I have relayed your feedback to our Recreation Manager for his awareness and to take action accordingly. eganji, thank you once again for staying with us. Congratulations to the both of you and I wish you all the best as you journey through life together. It would be our sincere pleasure to welcome you back for an anniversary or a future holiday. With kind regards, Remko Kroesen General Manager
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