Thank you for your balanced and generally positive review of your visit to Cape Panwa Hotel, Phuket. In this beautiful natural environment we have resisted the temptation to make too many changes to the truly natural surroundings. I am sorry that you found the service lacking somewhat in the Café Andaman and we will impress on all our staff the need for courteous attentive service at all times for all our guests. We accept, of course, that an important part of any foreign holiday is to explore and sample the local food. We hope that we may have the pleasure of welcoming you both back in the future. Yours sincerely, The Management of Cape Panwa Hotel, Phuket. Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nest or shark’s fin and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.