Entrance - Picture of Bandara Resort and Spa, Samui, Bophut
Photo: Entrance
From Review : Right up there amongst the best at Koh Samui... but just fell short on service a little !! of Bandara Resort and Spa, Samui
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+5
We traveled to Samui and stayed at this property for three nights after much research, like we always do. The initial look and feel of the place was much to our expectation. The welcome was warm and check in was smooth. The room was nice and cozy with a nice feature of batch…
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Date of stay: July 2016
Response from Gie K, Events Manager at Bandara Resort and Spa, Samui
Responded Dec 12, 2016
Dear cdr_ashish, On Behalf of our entire team we would like to thank you for sharing your detailed experience of your recent holiday with us at Bandara Resort & Spa Samui by posting your review here on TripAdvisor. We are delighted to hear that you had a wonderful time and really enjoyed the hotel, its facilities. Regarding your comment about the the fruits and the cleaning service of your room, I have investigated this as we have timings for each and every service to be schedule to all our guest. Therefore if you call to ask for service it will take maximum 5-10 minutes not in the instance you call us as we also giving service to all our guest in house. But we make sure that we attended to all your need in time. And about the packed lunch you requested, you had the trip to Angthong that day and the pick up time is 8AM which you had a lot of time since we open our breakfast from 6:30AM to 10:30 am, but you requested not to go to breakfast as you need a take away breakfast box, so we allow you however you did not tell our Guest Manager the guy who spoke to you that you need the fried rice and green curry. Hence our breakfast box has only bread and some fruits, water and juice. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. Kindly accept our sincere apologies. We genuinely regret the inconvenience caused to you because of this. Thank you once again for making Bandara Resort & Spa, Samui your preferred choice. With Best Regards, Evangeline A. Raquel Events Manager
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