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Nice and spacious lobby. Elegant bar and restaurant with good choices. My room looked great until I found something unexpected in my bed. Service fixed that and the management contacted me immediately to apologize. That was appreciated. The view from my room wasn’t the best and…
Date of stay: April 2018
Response from Eliud S, Gerente at Fiesta Inn Monterrey Valle
Responded Apr 18, 2018
Dear guest (MauricioGonzalez). I truly appreciate the time to share your important feedback regarding your experience. My sincere apologies for the unexpected situation and thank you for giving us the opportunity to act immediately. Every situation is a new way to improve our process and we will guarantee the actions taken in order to resolve them all. We are looking forward for your visit back again in a near future in order to provide a memorable experience. Best regards.
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