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Landscape - Picture of De Vere Tortworth Court

Photo: Landscape

From Review : Customer service at its best of De Vere Tortworth Court
Customer service at its best
Vast improvement
Fantastic place, great food, friendly staff
4star hotel but it has aspects of a 5star hotel
Almost a 5* .... Just a few let downs
Customer service at its best
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James J wrote a review Jun 2019
Bristol, United Kingdom28 contributions6 helpful votes
+1
Stayed here with my wife for a night to get away from the kids (24hrs of not being relentlessly asked for stuff and complained at was sheer bliss!). The hotel is absolutely gorgeous and set in stunning grounds. When we arrived we were told that we couldn't access the grounds
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Date of stay: June 2019
Response from TortworthCourt, General Manager at De Vere Tortworth Court
Responded Jun 12, 2019
Dear James J, Thank you for you feedback. We do apologise for the issues that occurred during your stay. I am happy to hear that the duty manager was able to sort everything out for you, and I will make sure that your praise will be extended to Liz. Thank you again for your review, and please visit us again in future. Kind Regards, Raphael Herzog General Manager
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