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Entrance - Picture of Natra Bintan, a Tribute Portfolio Resort, Bintan Island

Photo: Entrance

From Review : Nothing exciting other than the tent of Natra Bintan, a Tribute Portfolio Resort
Nothing exciting other than the tent
Adventure fun with a difference
Experience in The Canopi
Main lobby
Experience in The Canopi
Short break
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TravelwithR10 wrote a review Jan 2018
Singapore, Singapore294 contributions53 helpful votes
3.0 of 5 bubbles
My 3days 2nights experiences Positive: -Free 2ways transfer from the Ferry terminal to hotel, however, you have to email directly to them in advance. Email respond was pretty slow, estimate 48-72hours. So if you need fast respond (24hours), I suggest phone them directly. -Free
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Date of stay: January 2018
Response from LoveGlamping, Manager at Natra Bintan, a Tribute Portfolio Resort
Responded Feb 2, 2018
Dear xoxofood2017, Thank you for taking the time to share your feedback regarding your recent visit. We are dedicated to providing the highest quality and consistent level of service for all our guests and I am extremely sorry for all the shortcomings you had experienced. I do agree with you on the guest directions, however we are facing in extremely high occupancy and this is not the level of standard of excellence we provided to our guest. We having we at aim to achieve and I will certainly use your feedback as learning moment in resolving issues such as this with the team. While I do highly appreciate your good feedback about our WiFi speed and our associates with pretty friendly and always greet with smile. Please accept my most genuine apologies for the lack of cleanliness due there is stain on your bed sheets and pillows. Your points regarding housekeeping, particularly with regards have been duly noted and raised with our Executive Housekeeper, and I do once again apologize that these standards were not to the high quality we aim to provide for each and every one of our guests. I hope you will allow me to personally oversee your room allocation and any other touches we can do to make your visit truly memorable. Please feel free to reach out to me directly. With Sunny regards from Bintan Agi Arisetyawan Hotel Manager
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