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Interior - Picture of Cassia Bintan, Bintan Island

Photo: Interior

Not fully operational, don't stay here, at least not yet!
INSECTS ALL OVER THE APARTMENT!
INSECTS ALL OVER THE APARTMENT!
INSECTS ALL OVER THE APARTMENT!
Don’t expect too much
Don’t expect too much
Check In— / — / —
Check Out— / — / —
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Other Recent Reviews

Xyrich wrote a review Jan 2018
Singapore, Singapore1,170 contribution107 helpful votes
+21
Yes, the 1BR apartment assigned to us was tastefully designed and is completely furnished for guests convenience. We in fact tried using the kitchen to cook our dinner and it was indeed functional. But the basis of my rating is our over-all resort experience. Learned upon
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Date of stay: December 2017
Response from Vinh T, Operations Manager at Cassia Bintan
Responded Jan 3, 2018
Dear Xyrich, Thank you very much for your time to write the feedback on your stay in Cassia Bintan. We are very regret to hear that the services were under your expectation. We currently have 56 among 180 rooms under operation, 25 more units will be ready by 1 Mar 2018, followed by opening 32 units by 1 April 2018. The rest will be ready for rental by the end of 2018. We have 56 rooms at this moment, but it does not mean that the room always vacant for early check in and late check out. Reading carefully your comment, the issue was that the room not ready when you arrived and your late check out request was not accepted. We totally understand it but we could not give you your room when the previous guest still there. The check out time is 12 noon and the check in time is 3PM, to make sure that our guest has the very clean room. The same with late check out request that was not fair for another guests who had to wait for their rooms while we offered the late check out for others. We hope for your understanding about that situation especially during the festive season Cassia will have its own restaurant called Vista coming soon which is more convenient and comfortable for our guests as well as more options apart from outlets in Angsana and Banyantree Bintan Apart from that, we thank you for your comment about helpful staff and tastefully designed room. We much appreciate with it Once again, we do apologize for the inconveniences and we look forward another chance to serve you again in Cassia Bintan Best regards, Vinh Tran Operations Manager
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