Dear Mr. Balibabu Respected Sir, Please accept our sincere gratitude for your kind words.I have conveyed your appreciation to all. The Kairali family offers their good wishes to you, blessed with good health and happiness. Sir, On Behalf of the Healing Village, my sincere apology for the situation you faced during your stay regarding tipping. So far this is the first unfortunate incident I am faced with and I thank you for bringing this to our attention. One of the key factors in Kairali’s (Corporate Social Responsibility) is that we do act as a job/resources provider for the villagers close to us. Most of our employees are from nearby villages- interviewed, selected and trained by us and proud to say the flow of the employees leaving Kairali, ratio is negligible compared to other properties. Hope you may have experienced the innocence of village community during your stay. The staffs are very willing, devoted and interested to stay with us for a long period of time, Knowing the reputation of Kairali The Ayurvedic Healing Village and the convenient location of the resort close to their houses. 70% of the employees have served the company more than 4-5 years’ time period. It is pertinent to mention that, The employees are well taken care of with regard to salary and perks. Training is conducted very often to enhance personal, professional and communication skills. Our trainees work and assist the senior staffs during the peak season or occupancy. We have taken this incident very seriously and each and every person in The Kairali team is briefed and warned to behave in a more professional manner befitting the reputation of Kairali. The team is committed to the idea of “SERVICE BEFORE SELF.” We as Kairali Family take great care of all our guests. The reviews in the Trip Advisor is the testimony to our good service. Assuring you of our best services at all times. Bharathan N General Manager