Dear Susangermany, Thank you for taking the time to share your thoughts with us. It's been our pleasure to have had you here with us. I am glad to know that the team was able to make your stay a memorable one - this is something we strive to achieve with each and every one of our guests! I'll be sure to pass on the kind words to the team - they would be delighted to know that their efforts were very much appreciated. Thank again for the kind words and we look forward to having you back once again. Till then, please do not hesitate to reach out to me at carlos.tarrero@luxurycollection.com should you require any further assistance. Warm regards, Carlos Tarrero General Manager