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Interior - Picture of De Vere Horsley Estate, East Horsley

Photo: Interior

From Review : Seriously false advertising of De Vere Horsley Estate
Seriously false advertising
Seriously false advertising
Just horrible, dirty, soulless, dingy.
Worse hotel I’ve stayed in!
Just horrible, dirty, soulless, dingy.
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sharon t wrote a review Apr 2017
Portsmouth, United Kingdom71 contributions31 helpful votes
We fancied something different this time, so when I saw the pictures for the horsley estate I though that would be perfect, what a big mistake, this is some seriously false advertising. You are lead to believe you will be staying in a beautiful old estate house. WRONG! we were
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Date of stay: April 2017
Response from MG_Micallef, General Manager at De Vere Horsley Estate
Responded Apr 21, 2017
Dear sharon t, Thank you for your recent review. You are correct in stating that our site is spread across 3 buildings and I am sorry that we did not meet your expectations on this occasion in relation to the location of your bedroom. I take on board your comments regarding your dining experience and these shall be addressed as we endeavor to improve our services. I was very pleased to read that my team were welcoming and provided good customer care during your stay, I am very proud of them. Thank you for taking the time to share your comments. Kind regards, Michael
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