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Landscape - Picture of Old Swan, Minster Lovell

Photo: Landscape

From Review : Cold and Damp Room of Old Swan
Cold and Damp Room
Horrible rooms far from the main hotel, but stunning gardens and amazing breakfasts!
What a terrible shame
Not quite the relaxing weekend in idyllic surroundings I was expecting
Afternoon tea
Afternoon tea
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roblefox wrote a review Dec 2016
Heanor, United Kingdom10 contributions7 helpful votes
We stayed at the hotel on the 29th for one night, the location and hotel spa pool etc where stunning and well worth a visit. But unfortunately the room we stayed in was extremely cold and quite damp in the bathroom especially. We complained and they cut 10% from the bill this
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Date of stay: December 2016
Response from HostManager, Guest Host at Old Swan
Responded Jan 3, 2017
Dear roblefox Thank you for taking the time to leave a review of your recent stay with us. I am always saddened to learn that one of our guests has left us after having had a less than perfect stay. With regard to your room I have been led to believe that you were moved to another room that was warmer so I am pleased our helpful team did all they could to make your stay better. The original room in question had the radiator turned off in the bathroom which would account for the cold room, please accept our sincere apologies for this. Thank you for your kind comments on our location and beautiful new Garden Spa, I'm so glad that this part of your stay went well. I do hope this experience will not stop you from returning one day & should you wish to re book please do call me directly and I can ensure that you are allocated a lovely, warm room. Kindest regards, Dawn
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