Dear Guest, Thank you for taking the time to share your review. We are pleased to be informed that you are satisfied with our polite and friendly personnel. However, we are sorry to learn that certain aspects of your stay did not meet your expectations. Please allow me to apologise for any disappointment caused and rest assured that your feedback will be taken into consideration in order for us to make improvements in those mentioned points. If you ever change your mind and decide to give us a second change it will a pleasure to welcome you back to offer you a better experience. Best Regards, Guest Relations Eftalia Ocean