Window View - Picture of Cerulean Tower Tokyu Hotel, Shibuya
Photo: Window View
From Review : Expected better of Cerulean Tower Tokyu Hotel
+1
We stayed here for four nights recently on our honeymoon. I will say that we had come from the Marriott in Osaka, so Cerulean Towers had big boots to fill... Which unfortunately they didn't quite fill.. Quite a pleasant room on the 28th floor, nice views over Shibuya…
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Date of stay: October 2016
Response from ctth-customer3, Customer relation Ayu T. at Cerulean Tower Tokyu Hotel
Responded Jul 17, 2019
Dear Mr./Ms. carey d Thank you for reviewing us and we appreciate your feedback. We would like to apologize profusely on the inconveniences that were caused during your stay. This is definitely not the level of service that we will want to extend to our guests and we would like to apologize once again and to ensure your comfortable experience here next time, we will improve your feedback as soon as possible. Please do not hesitate to contact myself if you may be returning to Tokyo again. We are looking forward to seeing you back with us and thank you once again. Sincerely yours,
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