Dear Mr Pradeep, Thank you for your encouraging feedback. My team will be happy to know you had a confortable stay. I am happy your found our Location, the amenities and the food up to the mark as per CM standards With regards to your mention about the check in I would like to say that as other CM properties have all your personal details on their system we have only your booking voucher confirming your stay and that is why my team would have requested for the same I am sorry if that caused you any inconvenience. For any extension or an extra room night the section to contact is the call center as they have access to more information on your points and resort room status as they handle all the bookings at all resorts in Goa. I will look into the confusion and find a better way of communication in future I do look forward to seeing you again on your next holiday to Goa Till then, With warm regards, Bernard Dsouza, Resident Manager, Acacia Palms Resort