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Balcony - Picture of The Tattva, Joshimath

Photo: Balcony

From Review : Most uncomfortable stay of The Tattva
Most uncomfortable stay
The Tattva
A cozy place to stay
Very Disappointing and over priced
A cozy place to stay
Mirror inside room
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Sundar S wrote a review May 2017
Chennai (Madras), India338 contributions68 helpful votes
we expected aminimum of a comfortable if not luxurious stay ..we checked in at about 8pm .Ordered soup in the room and told them no hot water. no response for 30 mins.had to walk to the reception again.By the time they responded we went without having a bath and had soup and
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Date of stay: May 2017
Response from Thetattva, Owner at The Tattva
Responded Jun 7, 2017
Dear Guest, Thank you for taking time out to inform us about your experience at The Tattva Please accept our apologies for the inconvenience caused to you during the stay. We have taken up your feedback seriously with the concerned manager so that it may be addressed. Please treat this as an isolated incident and not the regular Tattva Standard of customer service. My team about the concern you have shared about the staff behaviour & F&B services and please be assured I have taken this up very seriously for the immediate action and improvement. Sir the Hotel room sizes are as good as any 3 star Resort. The size of Standard room is 28 square meter. There is a option for Room dining if the weather is cold outside. Sir we are very concern about security. The Tattva is theme base Resort. Pebbles is also a part of theme. Yes for old citizen who have a issue of legs pain is difficult for walking on pebbles but we are working on this and almost solved. Sir the structure of the rooms is prefabricated with Benson Walls and wooden flooring & in all rooms we are providing electric blanket & Fan Heater. We look forward to your continued patronage and assure you of the very best in services, facilities & hospitality in the true tattva tradition, which the tattva, joshimath, is committed to delivering to all our guests. Warm regards, Sudhanshu Sati Director
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