Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.

When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.

Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.

If you have submitted a review for a vacation rental property, we may also ask that you provide us with proof of your stay to ensure that your review is attached to the correct rental property.

Vacation rental reviews collected via the VRBO website (formerly Homeaway) and syndicated to the Tripadvisor website are not currently subject to Tripadvisor’s standard moderation processes.

Learn more about our review moderation.

Gatwick BA lounge seating area - Picture of British Airways

Photo: Gatwick BA lounge seating area